Frequently Asked Questions

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About The Company

Who is the founder of Water & Wellness and who is the owner?

Alex Hoggan started the company. He then passed on the torch to his son Walter, the current owner.

How long have you been in business?

25 years and running, thanks to the preference and support of our valued customers!

About the Water Purification Process, Water Types & Ingredients

What purification process do you use and is it distilled or reverse osmosis?

We use an advanced, 7-stage purification process and reverse osmosis is the main step. You may click here to learn more and/or feel free to ask us about it.

What is "Solé"?

It is dissolved Himalayan salt that gives you Electrolytes and Colloidal minerals.

What is the "Oxygen" you use for water types that contain it?

Our oxygen comes from sodium chlorite. It’s an electrolyte that oxygenates all the cells in our bodies.

What is Molecular Hydrogen Water?

It is water with added Hydrogen molecules. The Hydrogen molecule is the smallest molecule and it’s a powerful antioxidant that helps fight off over 170 diseases including heart disease, diabetes, cancer and Alzheimer’s.

What are the sources of the different types of minerals you use?

Our Trace Minerals are from the Trace Mineral Research Company (TraceMinerals.com) which holds multiple important certifications, including from the following organizations:

  • Good Manufacturing Practices (GMP)

  • NON GMO Project

  • BPA Free

  • OMRI

  • Consumer Lab

  • TruLabel

Oxygen is from Oxytech in Bluffdale, Utah.

Himalayan Salt comes from Aloha Bay which comes from the Himalayan mountains.

About the Service, Pricing & Savings Programs

How can I schedule delivery?

You can:

How much can I save with Water & Wellness Discount Cards?

Water cards can save you up to 25% if you prepay for 100 gallons.

About Water Storage & Containers

What types of water containers do you offer?

We carry 5-gallon, stackable storage containers, as well as 15-gallon, 30-gallon and 55-gallon drums available.

Do you offer plastic or glass bottles?

We carry both types as well as BPA-free plastic options.

What types of water dispensers do you offer?

We carry Avalon top and bottom-load water coolers with hot or cold water. We also have stainless steel and ceramic dispensers with wood or metal stands.

How much does a 5-gallon bottle filled with water weigh?

About 40 pounds.

How can I more safely secure full 3 or 5-gallon water bottles in my car?

You can securely fasten them with your car’s seat belt on the seat, carefully place them on the floor of your vehicle, or pack them tightly into the car’s trunk.

Will Water & Wellness replace or exchange broken bottles or coolers?

If one of our Team Members at Water & Wellness breaks it, we will replace it. If a customer breaks it, we will offer him/her a 40% discount on a new one. Avalon coolers have a 2-year warranty through the manufacturer.

About Water, Health & Wellness

How much water should I drink per day?

You should consult a licensed physician or nutritionist to advice you on that.

Since we are not licensed physicians or nutritionists, we can only offer our opinion based on our own research.

The general recommendation for women is to drink 3 liters per day, and 4 liters for men. However, that depends on how much you weigh and your level of physical activity.

We also recommend listening to your body and gauging it off of that.

How often can I drink the alkaline water?

It is our opinion that you can drink it as often as you'd like but, again, listen to your body and keep in mind that we are not licensed physicians or nutritionists (please see the answer to the previous question).

Can Water & Wellness water be used with CPAP’s, humidifiers, medical and/or dental instruments?

Our Ultra-Purified water is 0 PPM* with zero contaminants and can be used for any of them.

*Parts per million or PPM is a dimensionless measure of the concentration of one substance mixed in with another. For example, the amount of lead in a sample of water, or the amount of CO2 in the atmosphere. It’s essentially like a percentage, which you could analogously refer to as “parts per hundred,” but PPM is better suited to substances in much smaller concentrations.

Is your water good for plants, cats and/or dogs?

Dogs can drink any of our types of water, but cats shouldn’t have alkaline water. For plants, we recommend mineral or purified water.